Return Policy

Our return policy is 14 days from delivery. If 14 days have gone by since your purchase was shipped please call the store. Your item must be unused and in the same condition that you received it and also in the original packaging with the tags attached. If you are returning it from the USA, please use basic American postal service as it will get caught at customs and you will be charged for that cost.

Several types of goods are exempt from being returned.  

Non-returnable items:

Bedding
Gift cards
Underwear
Socks
Hats
Pj's
Masks
Books
Footwear

 

 

To complete your return, we require a receipt or proof of purchase. 

Items shipped for refund must be done at customers expense.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. Your refund will then be processed, and a credit will be applied.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at 613-257-2714 or woolshop@ wool.ca.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at woolshop@wool.ca and send your item to: Box 130, 142 Franktown Rd Carleton Place ON K7C 3P3.

Shipping

To return your product, please mail to:  (USA use Postal Service only)
Real Wool Shop
Box 130, 142 Franktown Rd,
Carleton Place, ON K7C 3P3
Canada